Family Violence Policy

Family Violence Policy

Committed to supporting

vulnerable customers

Committed to supporting

vulnerable customers

Touch base with us online

Last updated 8th June 2021

Last updated 8th June 2021

Touch base with us online

Family Violence & Supporting Vulnerable Customers Policy

Family violence is a complex issue that is present throughout our communities. HDL is committed to supporting people affected by family violence and treating them with the utmost dignity and respect.

We recognise that family violence means much more than physical violence. It includes emotional abuse, psychological abuse, sexual abuse, financial or economic abuse and damage to property.

Our priority is to ensure that whenever family violence is identified or suspected, the safety of the customer affected by family violence and their family is protected and we are committed to supporting you.

Helping customers

We will be flexible and vary our approach based on customers’ individual circumstances, including providing personalised support.

HDL can assist customers experiencing family violence by:

  • ensuring safe and confidential communication in light of individual circumstances
  • helping to set up new insurance policies
  • helping to arrange access to financial hardship assistance and
  • referral to specialist support services.

Our employees

Our employees and third-party providers are trained so that they can deal appropriately and sensitively with customers affected by family violence.

We are committed to training our employees to help them:

  • understand if a customer may be vulnerable
  • determine how best to support a vulnerable customer
  • take account of a customer’s particular needs or vulnerability and
  • engage with a vulnerable customer with sensitivity, dignity, respect and compassion. This may include arranging additional support and referral to specialised people or services.

Service suppliers

HDL will ensure that our service suppliers who deal directly with customers, such as loss assessors, are also trained to deal appropriately with cases of family violence.

Privacy

We recognise that ensuring customers’ personal information is kept private and secure is essential in family violence situations.

At all times, we will ensure customers’ personal and sensitive information is treated with confidentiality. For further information please refer to our Privacy Policy.

 

Click the "X" should you need to quickly exit from this website. You will immediately be taken to a weather website, but it will not change your browsing history.

If you are in immediate danger, call 000.

 

Contact us

If you have any query relating to our Family Violence Policy or require any assistance, please contact us during business hours on:

Telephone:
+612 9252 6095

Email:
info@hdlbrokers.com.au

Alternatively, you can contact us via:

Horsell Duffy Langley
Level 3,
205 Clarence Street
Sydney NSW 2000

Telephone
1300 565 622

Specialist services

The following organisations can assist you with family violence issues.

1800RESPECT

National 24-hour Domestic & Family Violence and Sexual Assault Line.

Phone: 1800 737 732

1800respect.org.au

ACON

LGBTI health organisation offering information, referrals, counselling, advocacy and practical support for LGBTI people in NSW experiencing family and domestic violence.

Phone: (02) 9206 2000

acon.org.au

Beyond Blue

24/7 support to people experiencing anxiety or depression.

Phone: 1300 224 636

beyondblue.org.au

Lifeline

24/7 counselling & referral service for people in a crisis situation.

Phone: 13 11 14

lifeline.org.au

MENSLINE

24/7 support, information and referral service for men with family and relationship issues.

Phone: 1300 789 978

mensline.org.au

National Association of Community Legal Centres

Providing legal and related services to the public, focusing on the disadvantaged and people with special needs.

naclc.org.au

National Debt Hotline

Financial counselling is a free, confidential service to assist people in financial difficulty.

Phone: 1800 007 007

nhd.org.au

NSW Domestic Violence Line

A NSW statewide telephone crisis counselling and referral service for women, including trans women.

Phone: 1800 656 463

facs.nsw.gov.au

Relationships Australia

A leading provider of relationship support services for individuals, families and communities.

Phone: 1300 364 277

relationships.org.au

Family Violence & Supporting Vulnerable Customers Policy

Family violence is a complex issue that is present throughout our communities. HDL is committed to supporting people affected by family violence and treating them with the utmost dignity and respect.

We recognise that family violence means much more than physical violence. It includes emotional abuse, psychological abuse, sexual abuse, financial or economic abuse and damage to property.

Our priority is to ensure that whenever family violence is identified or suspected, the safety of the customer affected by family violence and their family is protected and we are committed to supporting you.

Helping customers

We will be flexible and vary our approach based on customers’ individual circumstances, including providing personalised support.

HDL can assist customers experiencing family violence by:

  • ensuring safe and confidential communication in light of individual circumstances
  • helping to set up new insurance policies
  • helping to arrange access to financial hardship assistance and
  • referral to specialist support services.

Our employees

Our employees and third-party providers are trained so that they can deal appropriately and sensitively with customers affected by family violence.

We are committed to training our employees to help them:

  • understand if a customer may be vulnerable
  • determine how best to support a vulnerable customer
  • take account of a customer’s particular needs or vulnerability and
  • engage with a vulnerable customer with sensitivity, dignity, respect and compassion. This may include arranging additional support and referral to specialised people or services.

Service suppliers

HDL will ensure that our service suppliers who deal directly with customers, such as loss assessors, are also trained to deal appropriately with cases of family violence.

Privacy

We recognise that ensuring customers’ personal information is kept private and secure is essential in family violence situations.

At all times, we will ensure customers’ personal and sensitive information is treated with confidentiality. For further information please refer to our Privacy Policy.

 

Click the "X" should you need to quickly exit from this website. You will immediately be taken to a weather website, but it will not change your browsing history.

If you are in immediate danger, call 000.

 

Contact us

If you have any query relating to our Family Violence Policy or require any assistance, please contact us during business hours on:

Telephone:
+612 9252 6095

Email:
compliance@hdlbrokers.com.au

Alternatively, you can contact us via:

Horsell Duffy Langley
Level 3,
205 Clarence Street
Sydney NSW 2000

Telephone
1300 565 622