Striving for impact
We partner with leading medical practitioners, hospitals, medical centres and day clinics using our technical knowledge and experience to address their risk and insurance needs. Through our deep functional healthcare industry expertise and global insurance market reach, we are passionate about taking on challenges that matter to our clients.
We facilitate strength through specialism
We believe that clients achieve greater value working with experienced individuals who understand complex risk issues within specialist industries.
All of our individual team members have been engaged based on their industry specialisation, integrity, ability to provide outstanding customer service, and commitment to the relentless pursuit of value-added solutions and results.
We deliver the optimal balance
We are intimate in our understanding of the risk transfer and insurance markets that apply individually to each client.
Our approach is focussed and dedicated to achieving the correct solutions that will deliver the most economical risk transfer program balancing coverage, program design and budget.
Importantly, we consistently provide client’s with options and supporting recommendations enabling informed decisions.
For risks that need to be transferred to the insurance market, we only deal with financially secure markets and encourage clients to meet with insurers to help build a stronger understanding between all parties.
We offer real choice through our ability to access all major insurance centres around the world where each of our team members enjoy an excellent reputation for acting with integrity and transparency and, as such, possess significant leverage.
We build trust through service
We never lose sight of the fact that we are acting for you. As your trusted advisor, we consistently provide you with access to all our specialists through an engaging service model that is well planned, consultative, transparent and realistic where promises made will be delivered.
If you value good old-fashioned service backed up with proven expertise and cutting edge technology, we are the credible solution for you.
Our approach to risk
Horsell Duffy Langley provides client’s with an informed decision making process ensuring all risk solutions address their needs ultimately providing peace of mind ensuring your reputation is protected.
Our clients benefit from our consultative approach to advanced risk solutions and analysis. We assess the cost efficiency of each risk financing solution and provide the guidance required to make informed decisions. Through simplifying the process our clients are able to appreciate the options available in delivering an optimal risk financing solution that meets their objectives, risk tolerance and risk appetite.
Following our risk scoping and analysis a bespoke program encapsulating our client’s individual risk transfer needs is designed and presented to the market through an engaging risk and insurance prospectus. By aligning client needs to market capabilities Horsell Duffy Langley “sells” risk maximising the scope of cover to achieve the optimum insurance program.
Through collaboration with internal risk managers, insurance carriers and other external risk experts, Horsell Duffy Langley provides proactive risk control guidance incorporating prevention, avoidance, transfer and separation strategies aimed at reducing client risk, maintaining risk transfer cost and ultimately protecting our client’s balance sheet.
Service and claims management are the day-to-day elements that should follow smoothly if the initial risk scoping, design and placement has been successfully achieved. This is especially true for companies with adverse loss records or those that have evolved in structure; company buyouts, mergers and acquisitions all create a new dimension that requires an independent program review.
Delivering on promises
We deliver on our promises.
What we present or discuss with you will always be followed through. We remain true to our word and transparent in all aspects of our dealings with you. This partnership approach ensures our client retention and satisfaction rates remain consistently high.
When you have experienced a broker relationship that engenders such trust and openness, it is difficult to go back to anything else.
Renowned Expertise and Accountability
Horsell Duffy Langley is a truly independent corporate broker in the Australian market offering specialised expertise with a global market access. As such, we attract some of the best talent in the industry.
We do not believe in hierarchy or bureaucracy – simply open access to the best people, doing the best job for you, our client.
Credentialed advisory services, creative program design, effective market placement and unparalleled service are the pillars of your risk and insurance program, and our team remain fully accessible, accountable and closely involved in client service relationships.
Stability and consistency of approach
Horsell Duffy Langley is owned by its’ own people who all work in the business. We offer the stability and continuity of service that few of our competitors can match. This means that you can be confident that we will always provide advice and recommend solutions that align with your needs.
Without the pressure of external shareholders, we can take a long term strategic view. We only operate in areas where we believe we can bring the Horsell Duffy Langley difference – a level of expertise, knowledge and service that surpasses our clients’ expectations
We thrive on finding solutions for complex risk scenarios and take pride in presenting new and often ground breaking perspectives on the management of risk.
Insurance is all too often managed by broking teams with little depth of experience, despite it frequently accounting for the largest part of a company’s cost of risk. Our belief is that program scoping, design and placement stages are key, and having these managed by knowledgeable and experienced people who understand your business is a critical success factor in differentiating your risk in the market.
Integrated broking and claims
We have a strong belief that broking and claims management functions should be integrated to engender knowledge and ensure the ultimate goals of your risk and insurance program are consistently met.
Our aim is to mitigate and minimise the cost of all claims; manage each claim efficiently to ensure expedient closure and control any roll on impact to future insurance premiums.